Delivery

How can I find out the status of my order upon delivery by courier?

For orders sent by courier service, it is possible to check the status of the order on the website of the courier company.

 

Is it possible a partial redemption of the order?

If you have doubt about the size, use the service of partial redemption. Order several sizes of your favorite models.
Partial redemption is possible:

 

upon delivery of the order to the store Li-Ning
upon delivery by courier service. Delivery is paid to the courier, regardless of whether the order was redeemed in full, in part or if the refusal to purchase was made.

If necessary, you can use the option of quick return of goods to the store.
Can I change the shipping address after placing the order?
It is impossible to change the delivery address, because all orders placed in our online store are processed automatically.
You can place a new order with the address you need.
To cancel an order with an incorrect address, contact our customer service in a chat on the website or in the application.

 

Delivery to the store
The service provides an opportunity to place an order on the website and pick it up at a retail store with free shipping. List of stores that provide this service.
As soon as the order is ready for issue, we will call the specified number.
To receive an order, it is necessary to contact the store employees in the cashier area and give the order number. Your order can also be received and paid for by your friends or relatives - just tell them your order number and the name for which it was issued.
The shelf life of the finished order will be 5 calendar days. At the expiration of the retention period, the order will be canceled automatically. Order renewal is not possible.
If delivery of goods to the store is not available, you can use courier delivery.

 

How can I find out the status of my order upon delivery to the store?
At each Stage of the order we will send you automatic notifications by e-mail or by SMS, specified during the ordering process.
Information about the status of your current order will be available on the order tracking page and in the Personal Account.
Please note that information on the status of orders from unregistered visitors is available in a short format, without saving the purchase history.

 

Possible order statuses:
Order issued We received your order and started to assemble it in stock
Order sent to the store (only upon delivery to the store) We have collected your order in stock and sent it to the store of your choice
The order has been delivered (only upon delivery to the store). Your order has been delivered to the store of your choice.
Order shipped (for home delivery only) Your order has been transferred to Courier Service. Wait for a courier call. You can find the shipment number in the customer support service.
Order canceled Your order was canceled by you or our support service, or the shelf life of your order in the store has expired.

  

Will I be able to try on clothe before the purchase order?
You will be able to try on the ordered goods when placing an order with delivery to the store, where you can use comfortable fitting rooms, as well as delivery by courier only to Tajikistan and Uzbekistan. For other countries, unfortunately, such conditions are not possible.
Delivery by courier service
Delivery is carried out:
Regions - on weekdays from 10:00 to 20:00.
Uzbekistan - Mon-Sun from 10:00 to 20:00.
Delivery is free of charge when you pay for your order when you make a website with a higher certain amount only Tajikistan and Uzbekistan.